Privacy Policy

Information we collect

We collect the information you provide directly when filling in the contact form or messaging us, such as: your name, phone/WhatsApp number, email, client type, and the product you wish to import and its details.

We also automatically collect technical data when you browse the site, such as IP address, browser type, and pages visited, for analytics and performance improvement.

How we use your information

We use your information to respond to your inquiries and provide quotes, to deliver and follow up on import, shipping, and customs clearance services, and to improve our services and website experience.

We may use your contact number to send updates related to your order. We will not send you marketing messages without your consent.

Sharing information

We do not sell your personal data. We may share the minimum necessary with trusted parties to fulfil the service (such as shipping companies, customs brokers, and suppliers), under obligations to keep it confidential.

We may disclose information if required by law or a competent authority in the Kingdom of Saudi Arabia.

Cookies and analytics

We use cookies in three categories: essential (required for the site to work and can't be turned off), analytics (Google Analytics, to measure site performance), and marketing/advertising (Meta Pixel and Google Ads).

We do not run any analytics or marketing cookies until you give explicit consent through the consent banner shown on your first visit. You can accept all, reject all, or customize each category individually.

You can change your choice at any time via the “Cookie settings” link in the footer, or by clearing cookies in your browser.

Information security

We take reasonable technical and organizational measures to protect your data from unauthorized access or use. However, no internet transmission is 100% secure, and we commit to notifying you of any material breach affecting your data.

Your rights

You have the right to request access to, correction or deletion of your personal data, or to object to its processing, by contacting us via the details below.

Changes to this policy

We may update this policy from time to time. The last-updated date appears at the top of the page, and your continued use of the site constitutes acceptance of the updated version.

Contact us

For any privacy inquiry, contact us at info@mesama.sa or +966 12 510 1140. MESAMA Import & Export — Commercial Registration 7051467582, VAT 310263875700003, Jeddah, Kingdom of Saudi Arabia.